Contact information

CONTACT INFORMATION

GET IN TOUCH

We're here to help! Whether you have questions about products, orders, or just want to chat about your furry friend, we'd love to hear from you.

EMAIL SUPPORT

support@pawfectmerch.com

We typically respond within 24 hours during business days (Monday-Friday). For order-related questions, please include your order number for faster assistance.

BUSINESS HOURS

Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday - Sunday: Closed

Note: We respond to emails in the order received. During peak seasons (holidays, sales events), response times may be slightly longer.

MAILING ADDRESS

Pawfect Merch
418 Broadway, Suite 5093
Albany, NY 12207
United States

CONNECT WITH US

Follow us on social media for new product launches, dog lover content, and exclusive promotions:

  • Instagram: @pawfect_merch 
  • Facebook: facebook.com/pawfectmerch 
  • Pinterest: pinterest.com/pawfectmerch 

CUSTOMER ACCOUNT SUPPORT

Need help with your order, returns, or account? Sign in to your customer account for:

  • Order tracking and history
  • Easy return requests
  • Saved addresses and preferences