Refund policy
HASSLE-FREE RETURNS
We want you to love your Pawfect Merch! If something isn't quite right, we're here to help make it right.
EASY RETURNS WITHIN 14 DAYS
Returns are accepted within 14 days of delivery for unworn, unwashed items in original condition with tags attached.
QUALITY GUARANTEE
Received a misprinted, damaged, or defective item? We'll replace it at no cost to you, and we'll cover shipping for the replacement (US orders only). Just contact us at support@pawfectmerch.com within 14 days of delivery with photos of the issue.
HOW TO RETURN
- Email us at support@pawfectmerch.com with your order number and reason for return
- We'll provide return instructions and confirm your return address
- Ship your item to: Pawfect Merch Returns, 11201 Ed Brown Rd, Charlotte, NC 28273
- We recommend using a trackable shipping method for your protection
RETURN SHIPPING COSTS
For standard returns (change of mind, sizing, etc.), customers are responsible for return shipping costs.
For defective, damaged, or incorrect items, we cover replacement shipping for US orders.
REFUND PROCESSING
Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return. You'll receive an email confirmation once your refund is processed.
Original shipping fees are not refunded.
ITEMS NOT ELIGIBLE FOR RETURN
- Items that have been worn, washed, used, or show any signs of wear
- Items with odors or stains
- Sale or clearance items (marked as final sale)
- Customized or personalized designs
- Items refused upon delivery
EXCHANGES
We're happy to exchange defective, damaged, or misprinted items. While we can't cover return shipping costs for exchanges, we will cover the cost of sending the replacement item to you (US orders only).
CONTACT US
Questions about your return? Email us at support@pawfectmerch.com
This policy applies only to purchases made directly from pawfectmerch.com.